MSPs: Stop Guessing at Help Desk Performance

See exactly which techs need coaching, which calls go wrong, and where you're losing money

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Join 500+ MSP professionals getting call insights

MSP help desk analytics dashboard

The Hidden Cost of Call Blindness

✗ Can't see which techs are struggling with calls
✗ No idea which clients complain most or why
✗ Missing revenue from poor call handling
✗ Training happens after clients already complained
✗ No data to justify tech performance reviews

Finally, Call Intelligence Built for MSPs

Grade every service tech automatically
Spot training needs before clients complain
Track revenue impact of call quality
Get coaching insights from every conversation
Build performance reviews with real data

How Moonsail Works

Three simple steps to transform your call data into coaching gold

1

Connect Your VoIP System

Seamless integration with 3CX, Teams, RingCentral, and other major VoIP platforms. No disruption to your current setup.

2

AI Analyzes Every Call

Our AI processes call recordings automatically, identifying performance patterns, sentiment, and coaching opportunities in real-time.

3

Get Actionable Insights

Receive detailed performance reports, coaching recommendations, and client satisfaction scores that help your team improve daily.

Ready to Win Enterprise Clients?

Your MSP delivers great service. But can you prove it to enterprise prospects?

Enterprise clients don't choose MSPs based on promises—they choose based on data that proves operational excellence.

The difference:

  • • Local MSPs: "Trust us, we're great"
  • • Enterprise-ready MSPs: "Here's proof of our 99.8% uptime and 12-second average response time"

You need call intelligence that shows: ✓ Exact response times ✓ Resolution rates ✓ Client satisfaction scores ✓ Performance trends

Global MSP growth and expansion

Why we're called Moonsail

In 1850, merchant ships added a small sail at the very top of their mast—the moonsail. This simple addition helped ships navigate faster, even when winds were weak.

That's exactly what call intelligence does for your MSP. We add the data visibility that helps you navigate client relationships faster and more effectively, even when market conditions are challenging.

The result? Your MSP doesn't just compete—you win enterprise contracts with proof of your performance.

Team collaboration and innovation

Simple, Transparent Pricing

One plan, all features included. Built for growing MSPs.

🎉 EARLY ACCESS SPECIAL - 50% OFF!

Professional Plan

$295 $147 /month

Save $148/month with early access pricing!

Limited time offer for first 100 customers

AI-powered call analysis
Performance coaching insights
Client satisfaction tracking
Integration with major VoIP systems
Priority support & training

Save 12+ hours/week = $1,200+ monthly value

8x ROI at early access pricing

Cancel anytime • No setup fees • 30 day money back guarantee

Let's get to work

We'd love to connect with you and learn more about what we can build together. Tell us a few details and we'll be in touch. Or reach out directly — hello@moonsail.co.uk

London Office

23-25 Maidenhead St.

Hertford

SG14 1DW

Manila Office

Phinma Plaza,

Makati City,

1200

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The call analytics r/MSP has been requesting